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Terms and conditions

Introductory information

Carefully read the following general terms and conditions (hereinafter the "Terms and Conditions") for registration on the website or app (hereinafter the “ ”) and making reservations of tables in partner restaurants (hereinafter "reservation" or "reservation service"). As noted below, by registering or making a reservation you confirm that you have read these Terms and Conditions, understand its contents, do not have objections to it and accept it; at the same time the conditions become contractual agreement between you and Restu s.r.o., ID No.: 28993063, registered office: Praha 5, Stodůlky, Jeremiášova 1249/7, PSČ 155 00, Prague, registered in the Commercial Register of the Municipal Court in Prague, Section C, Insert 158483 (hereinafter ""). The credits are issued by and the members shall be entitled to exchange the credits for vouchers that can be used in partner restaurants. The benefits are provided by partner restaurants. makes these benefits available to the member and will endeavour to provide all necessary cooperation to allow the member to apply the benefits; if, however, the partner restaurant fails to provide the benefits, shall not be liable for such failure.

Reservation services of give both registered members (hereinafter "members") and unregistered users the opportunity to make easy and quick reservations in partner restaurants listed on the (hereinafter "partner restaurants") through the After making a reservation a member can receive credits under certain conditions and possibly obtain also other benefits.

Registration and granting of consent

Registration on

Reservation services provided by can be used without registration but only members get the advantages shown later in our terms and conditions (mainly receiving credits for realised reservations which can be part-exchanged for a voucher that can be redeemed in partner restaurants). recommends registering on

It is possible to sign up to the by entering an e-mail address and password, after you press the "Sign Up" button at the top right of the website and clicking on the "Create an account" button. The creation of the account is to be finalized by clicking the “Activate account” button in the confirmation e-mail.

It is then possible to make reservations in selected partner restaurants. Registration is free of charge. Successful registration will be confirmed by a message sent to the email address provided on the registration form.

One individual may register on only once and only with a valid email address and telephone number. Phone number and e-mail may be used only once during the registration. reserves the right to refuse the use of one phone number or one e-mail for the registration of more users independenly on each other.

The contractual relationship based on which the services are used in accordance with the Terms and Conditions lasts for the duration of your registration on the website, or, if you are not a member, as long as you are using the reservation services. For more details about privacy and terms under which you grant your consent to processing of your personal data see Privacy Policy here.

Termination of registration

A member may cancel his/her registration at at any time without giving any reason, via an e-mail sent to may at any time without further notice cancel registration of any member if it reasonably believes that the member violates these Terms and Conditions. reserves the right to terminate a registration of any member at the website and prevent from using reservations and the benefits associated with it especially if the member repeatedly makes reservations and does not visit the partner restaurants. It is not considered a violation of these Terms and Conditions if a member cancels through the a reservation prior to the time of the reservation. also reserves the right to terminate a registration, especially in cases where a member tries to unduly obtain credits or benefits, is registered under an invalid email address and/or invalid phone number or is longer than 12 months inactive or did not make any reservations. In case of a cancelling of membership account at any credits or benefits to which a member would be entitled as a registered member will not be compensated in any manner.

After the member terminates the registration, shall retain the right to use the content uploaded by the member.

The granting of consent to the Terms and Conditions and Privacy Policy

By using in any manner the website, in particular by carrying out a reservation or signing up, you accept these Terms and Conditions and the Privacy Policy.

Using reservation services

Making a reservation

Reservation services are available for both members and unregistered users.

The procedure for making a reservation is as follows:

  • Step 1: member or unregistered user chooses from an offer of partner restaurants on the by clicking on the partner restaurant and its reservation form. You can also access the reservation form from a website of a partner restaurant.
  • Step 2: member or unregistered user enters a number of persons and the date and time of the reservation. In case there is a benefit available for the reservation the member selects one of the offered benefits on the reservation form or makes a reservation without selecting a benefit.
  • Step 3: Member or unregistered user then makes a reservation by clicking on the "Reserve table” button.
  • Step 4: subsequently confirms the reservation to the members by sending an e-mail to a registered e-mail address of the member or to the unregistered users to the e-mail address specified in the reservation. It is not necessary to print and present to the partner restaurant a confirmed reservation for the exercise of benefits, if applicable. If the partner restaurant uses e Restu Electronic Reservation Book, reservation is made by clicking on the "Reserve table" button on the reservation form.

Member may make a reservation via a phone on the telephone number provided on the website. In this case fills the reservation form for the member. When a member or unregistered user enters an invalid phone number or e-mail, reserves the right not to make the reservation.

Note: a prior electronic reservation - filling out a reservation form on the website - is always a condition for obtaining poits or other benefits from selected partner restaurants that provide such benefits; unless specified otherwise on the website you are not entitled to credits or other benefits if you make a reservation over the phone. makes every effort to confirm the reservations during's working hours within 10 minutes of receiving a reservation request and any requests sent after working hours to be confirmed by 11:30 the next day.

In the case that a partner restaurant is using the Restu electronic reservation book and there is enough free space at the required time in that restaurant, the reservation will be confirmed immediately by clicking on "RESERVATION" in the reservation form. Otherwise, the reservation may take more than 10 minutes depending on the restaurant's speed of response. is open every day regardless of holidays or weekends, the working hours are published on the One hour before the beginning of reservation sends to members or unregistered users an e-mail reminder of the upcoming reservation. An hour after the time of reservation sends to member an e-mail with a request for rating of the visited partner restaurant.

Validity and cancellation of reservations

When selecting the date and time of reservation it is necessary to respect the opening hours and any additional terms of partner restaurants. A benefit (but not credits) can be drawn only on the date and time indicated and confirmed as the reservation date when completing the reservation. Reservation is transferable, i.e. the reservation and potential benefits associated with it (but not credits) can be used also by any person other than the member or unregistered user. Reservation and potential benefits associated with it can be used only once. Reservation may be cancelled only via the or via a phone number specified on the website in the Contact section, not later than at the time for which the reservation is made. Violation of these rules for cancellation forms a ground for deduction of credits; repeated violation may lead to cancellation of membership account.

Benefits for use of reservation services


Each member (i.e. not unregistered user) obtains under the conditions specified on the website credits on his/her credit membership account (hereinafter referred to as "Credits").

note: only reservations in some partner restaurants are awarded by credits. the specifies whether for a reservation in a partner restaurant a member will be awarded credits.

In the case of a made reservation which has not been attended by the member and has not been cancelled in time, as a penalty the member account will be deducted 50 credits + number of credits that would have been earned per that reservation. This does not affect the right to cancel a membership account in the case of repeated non-use of a made reservation without the timely and proper cancellation.

Details on obtaining, deduction and application of credits are available at

Credit can be obtained only pursuant to these Terms and Conditions published on the or other conditions published on the may unilaterally change these conditions at any time. A member is not entitled to credits or other benefits in the event that he/she circumvents or clearly abuses the conditions for obtaining credits or other benefits published in these Terms and Conditions or the

After reaching a certain amount of credits, the credits can be exchanged for some of the benefits offered at the (in particular vouchers and other merchandise as advertised in e-shop). Credits may not be reimbursed in cash.

Credits can be exchanged for vouchers as described below, no later than 90 days from the date on which the credits were awarded to the member. Validity of credits can be extended booking.

If a member does not change the credits within 90 days from the allocation for vouchers, credits expire.

Other benefits

Members can also use benefits offered by some partner restaurants consisting in special menus, tasting offers, discounts, bonuses or other special offers. The particular benefit is always mentioned on the on the profile of particular restaurant and is conditioned by sending a request for a reservation via the and subsequent confirmation in the partner restaurant. Drawing benefits also depends on current situation in the partner restaurant.

note: not all partner restaurants offer benefits associated with reservation - information whether and what benefits are offered by what restaurants are specified in the “events” section on a profile of each restaurant on the

The benefits associated with each reservation may not be added and combined, i.e. one person can always use only one benefit during one visit in a partner restaurants, while possible limits on the maximum number of guests who may use the benefit associated with the reservation of one member are specified on the particular reservation form. Unless stated on the reservation form otherwise, the benefit associated with the reservation of a member may be used by an unlimited number of guests. It depends on the partner restaurant whether it allows combining a benefit with another discount or bonus - benefits may not be available in connection with, e.g., loyalty cards or special offers of partner restaurants (such as daily lunch menu, brunch, etc.) and may not be available on certain days, such as St. Patrick's Day, Valentine's Day, Christmas (day/night) and New Year's Eve. Any such restrictions are fully within the competence of a particular partner restaurant.

Any partner restaurant has the right to limit benefits due to capacity reasons or exclusive reservation of the restaurant for private company. Partner restaurant is also authorized to change the menu.


In some partner restaurants you can use vouchers. Vouchers can be obtained by a purchase (gift voucher), in exchange for credits or in promotions of The conditions under which the vouchers can be used are specified in these Terms and Conditions and also on the vouchers.

Purchase of a gift voucher

Vouchers can be ordered via the Restu website without registration or previous login. The buyer will choose the type of voucher from the offer and is then forwarded to our “Cart” where they can choose the amount and/or add other types of voucher. After agreeing the amount the buyer completes the form and pays the order by money transfer or payment card. Part of the voucher value can be paid by Restu credits. On receipt of payment we send the buyer a PDF document with the voucher details to the listed email. Within one e-shop visit an unlimited amount of vouchers can be purchased. This option of buying Restu vouchers, might not be applicable to all countries that Restu is active in.

Each gift voucher has a unique code that can be used only once. A gift voucher can only be redeemed via a reservation in the particular partner restaurant made on the by entering the unique code of the gift voucher in the reservation form. After the code is validated, the member will complete the reservation. afterwards confirms the reservation to the member by sending a message to his/her registered e-mail address. The members are further required to present the printed voucher with a valid code to the partner restaurant.

Exchange of credits for voucher

Voucher can be obtained also in exchange for credits collected on the account. Specific rules for exchanging credits for vouchers are available at the

The value of the voucher will be deducted from the member’s spending in partner restaurant. Only active credits (i.e. credits already credited to member’s account at the time of exchange) can be exchanged for vouchers. For one spending only one voucher can be used.

Use of vouchers

A voucher is valid for the period specified on the voucher. Expiration of a voucher does not trigger any right to a refund of paid amount or exchanged credits.


Whether a partner restaurant accepts vouchers is shown below reservation form of each restaurant - if a partner restaurant accepts vouchers, an option "Voucher" appears below the form. If a partner restaurant does not accept vouchers, below the form is stated "This restaurant does not accept Restu vouchers." A current list of partner restaurants accepting Restu voucher can be found also in the "Where can I use credits?" section on the In the event that a member makes a reservation where he uses a voucher and does not use the reservation at the reserved time, without cancelling the reservation duly and in time, the voucher expires.

It is not possible to demand a payment of the remaining value of a voucher in cash. If the value of a voucher is higher than the amount spent in a restaurant, the amount by which the voucher exceeds the spending expires.

Partner restaurants

Partner restaurants provide reservation services, some partner restaurants are contractually bound to provide benefits to members who have made a valid reservation. A current list of partner restaurants can be found on the and is updated regularly. Partner restaurants are entitled to terminate the contractual relationship with at any time or change their offer of benefits; is not obliged to notify member about any such changes.

Rating of restaurants

Each user can rate his/her visit in a partner restaurant, no later than 30 days from the date of visit. The final rating of a partner restaurant on the will always be calculated currently based on the mathematical algorithm that takes into account the age of the review.

Users have no right to be rewarded for the publication of their reviews. However, reserves its right to award users with credits for their reviews and users have no legal claim on such rewards. Users agree can publish their reviews for an unlimited time period online on website where other users can read the review content. Users also agree can provide exclusive and non-exclusive right to third parties to utilize the reviews.

For entering a rating member can choose a nickname. Partner restaurants is allowed to respond to member’s rating (and can publish the response on the website), in which case the member is notified by an email. reserves the right not to publish a rating or delete a rating if suspects that the review is based on a fictional reservation or if it contains profanity or is clearly untrue or not to the credit.

User reviews will be accessible online on also in cases when users who wrote the reviews will cancel their registrations at and cease to utilize its services. In such cases the personal data of users will be deleted and the reviews will remain online anonymous.

Responsibility of restaurants

Partner restaurants provide reservation services and potential benefits associated with them on their own responsibility. is not responsible for the performance of individual partner restaurants. Any complaints concerning services of partner restaurants must be claimed with the relevant partner restaurant. is not responsible and liable for any disputes and claims between a member or unregistered user and partner restaurants. reserves the right to change the scope of benefits or cancel benefits and the right to change the partner restaurants without prior contacting, notifying or consent of members or unregistered users. Updated information is always available at

Personal data

Processing of personal data that you provide to or partner restaurant in which you made a reservation is governed by a separate document "Privacy Policy" available on the website, under reservation form on the or here.


Links to other websites is not responsible for functionality and content of websites of entities different from referred to on the website, or for protection of data and information that are made available on other websites and sites that are not protected by security measures of

Content of website will make best effort to ensure that all information provided on the are up to date and accurate; it is however possible that small errors or inaccuracies occur, for which apologizes. All documents and information contained on the are the exclusive property of and reserves all rights to these documents and information. The can also contain promotions of services or products of or contractors. Materials and texts contained on the may be altered, published or otherwise distributed only with a prior consent of reserves the right to make changes and modifications to this site without prior notice, at any time it deems appropriate. Any changes to these Terms and Conditions will take effect seven days after their publication on the Should a member not agree with the changes, he/she is entitled to cancel its registration.

Feedback appreciates the views and feedback of members and unregistered users. Please you’re your opinions and suggestions regarding partner or the to reserves the right to quote submitted contributions, even without mentioning the names of the sender, at its discretion.

These conditions are valid and effective from 27 January 2014
Last update: April 4, 2017
Restu s.r.o.