Get the answers to your questions
You already know how to find the best restaurants in your area. Here you can find answers to frequently asked questions.
Restu.pl is a gastronomic guide and a reservation portal that has seated nearly 5 million guests. To many restaurants in Poland, you will don’t have to call. We handle the reservations for you. Here you will find places to go for dinner, a business lunch or a Friday night party. No matter how many of you there are, we will take care of everything.
Restu.pl is a gastronomic guide which cooperates with a large number of restaurants where you can make a one-click reservation on the Web or via the application. We take care of everything else.
You pay nothing for the reservation service, it’s completely free.
If you want to see your reservations you need to create them via the same email under which you registered on Restu. It is possible that logging into the application took place through Facebook where you are registered via another email. In the case you want to have the reservations from both e-mails in one place, just set an alternative email in your account settings.
We set 10 minutes as ideally the maximum time required to process your reservation, during which we contact the restaurant selected by you and verify its availability. Then we confirm the reservation to you by e-mail. Reservations made between 10:00 and 21:00 will be processed within 10 minutes, whilst the others will be sorted in the morning shortly after 10 am.
In restaurants where they use the Restu Electronic Reservation Book and have enough vacancies at the time you demand, your reservation will be confirmed immediately by clicking on "RESERVE". But if the capacity is partially occupied and they need to verify that the reservation can be arranged to your satisfaction then in this case the reservation processing may take 10 minutes or longer, depending on the restaurant availability.
Rating a restaurant is only possible by prior reservation through Restu.pl by using the review option. Alternatively, you can rate a restaurant without prior reservation by using the check-in function. You will find this in the application and on the mobile web in the restaurant detail.
The “check-in” function was created for the possibility of making a restaurant rating without any prior reservation via Restu.pl. The user can make five check-ins per day but only one check-in per hour.
A rating from a reservation inspires confidence that the review is written based on a personal experience. A rating from a check-in cannot be verified that the guest really visited the restaurant. That is why for a rating written on the base of a reservation you get up to 30 credits, but for a review from a check-in you get only 1 credit.
You can exchange the credits for a PLN 30.00 voucher for a dinner at selected restaurants.
You get credits for each reservation, review and check-in that you make. The only condition is to have created an account.
Credits are always credited the following day i.e. 24 hours after the restaurant visit. The condition for obtaining them is always a previous electronic reservation via the Restu application or the reservation form on the Restu.pl website.
To earn credits for a review it is necessary that the text in the rating contains at least 160 characters.
You will get the voucher in your Restu profile in the section “credits and vouchers”, where you will also find your current credits total. To purchase the voucher you will generate it by clicking the button beside the credit balance. A voucher for dinner can be exchanged for 300 credits.
You can apply your voucher at hundreds of restaurants and cafes across the country. Before applying your voucher, it is necessary to make a reservation at one of the restaurants listed on www.restu.pl/en/accepts-voucher and to enter the unique voucher´s CODE.
All standard credits are valid for 90 days. With each reservation you prolong the validity of any credits back to the full 90 days. So your credits could be immortal.
In your account settings you can enter an alternative email in the section called “Alternative Email Addresses”. The email must then be confirmed. As an alternative email address, you must choose only an email that has not been registered on Restu.pl.
You cannot add a restaurant to Restu.pl yourself, but you can send us a tip via firstname.lastname@example.org. We will contact the restaurant and add it to our database.